Privacy Policy

1. Introduction

At Moon Dental Clinic, we are committed to protecting the privacy of our website visitors. This privacy policy explains how the information collected on our website is used and protected.

This policy applies while you use our website and informs you about the processing of your personal data.

2. Collected Data

The following types of data may be collected on our website:

2.1. Directly Provided Information

• Information provided through contact forms, such as name, phone, and email
• Health information shared during appointment requests
• Information from feedback and complaint forms
• Newsletter subscription details

2.2. Automatically Collected Information

• IP address and browser details
• Pages visited and duration of visits
• Data collected through cookies
• Device and operating system information

3. Purposes of Data Use

The collected data is used for the following purposes:

3.1. Service Provision

• Scheduling and managing appointments
• Patient registration and follow-up system
• Providing healthcare services
• Billing and payment processing

3.2. Communication

• Appointment confirmations and reminders
• Post-treatment follow-up and notifications
• Customer service and support
• Important updates and announcements

3.3. Website Improvement

• Enhancing user experience
• Analyzing site performance
• Improving content and service quality
• Identifying technical issues

4. Data Sharing

Your personal data is not shared with third parties except in the following situations:

4.1. Legal Obligations

• Court orders and legal requests
• Regulations of the Ministry of Health
• Public safety and health
• Tax and accounting obligations

4.2. Service Providers

• Web hosting and technical support companies
• Analytics and marketing tools
• Payment processors
• Email and SMS service providers

4.3. Business Partners

• Laboratories and imaging centers
• Insurance companies (when necessary)
• Other referred healthcare institutions

5. Data Security

The following measures are taken to ensure the security of your personal data:

5.1. Technical Security

• Encrypted communication via SSL certificate
• Secure server infrastructure
• Regular security updates
• Data backup and disaster recovery

5.2. Organizational Security

• Staff privacy training
• Access control management
• Confidentiality agreements
• Regular security audits

6. Cookie Policy

Cookies are used on our website to improve user experience:

6.1. Types of Cookies

• Necessary Cookies: Required for core site functions
• Analytical Cookies: For site usage statistics
• Functional Cookies: To remember user preferences
• Marketing Cookies: For advertising and marketing purposes

6.2. Cookie Management

You can control, delete, or block cookies via your browser settings. However, disabling some cookies may affect site functionality.

7. Your Rights as a Data Subject

Under KVKK, you have the following rights:

• Right to Information: Learn which of your data is being processed
• Right of Access: Request access to your data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit data processing
• Right to Data Portability: Transfer your data to another institution
• Right to Object: Object to automated processing

8. Contact and Requests

If you have questions about our privacy policy or wish to exercise your data rights, you can reach us through the following contact channels:

Contact Information

Email: info@moondentalclinic.com

Phone: +90 507 767 34 33

Address: Alanya Merkez, Antalya

Response Time: Requests will be answered within 30 days. In necessary cases, this period may be extended up to 60 days.

Policy Updates

This privacy policy was last updated on 01.01.2024. Significant changes will be notified to you and the updated policy will be published on our website.